Real Hero Parties has been bringing character magic to events since 2015, so whatever question you have, chances are we've encountered it! Here are the most commonly asked questions about who we are, what we do, and how all of this works!
Your requested character will arrive at your location in costume and ready to entertain within 5 minutes of your requested time. He or she will have all they need to play your selected games, do crafts, and engage the children throughout your event according to the number of expected guests listed on your party plan. We will communicate regularly with you from the time of your initial booking request right up to the day of the party to help ensure that your party will be exactly what you're hoping for!
Our mileage fees are calculated based on the distance from our office location in Bedford, TX (76121 Zip Code) or Lubbock, TX for our West Texas location. If you are located more than 20 miles from our headquarters, there will be a mileage fee for your event. Your quote will have your calculated mileage fee listed.
- We are proud to offer over 100 different characters, several in multiple unique suits. Many of our characters are pictured in our photo gallery. If you do not see the character you would like for your event, please contact us and we will see if we can accommodate your request! Special orders can take 4-8 weeks, so make your request early and we will gladly create a custom party to fit your theme!
- We offer a few mascot costumed characters. Mascot characters must be booked with an attendant for safety and character integrity. You can view most of our mascot characters here. If we do not have your character, we may be able to get the character or direct you to a company that does.
- We do not offer any of the villains that plague our dear heroes' lives.
- If you would like to view our current character offerings, you may do so at our gallery.
We will bring everything needed for the games and crafts as discussed prior to the booking date. All you need to supply is a location, and sometimes a table and chairs for tattoo-application or crafts. If there's a game you'd love to have played at your party that is outside of our party plan list, please let us know! We love to work with parents to make each party unique and fun for your child! Our goal for you while our hero is there is to sit back, relax, and enjoy the party.
With the exception of our Mascot Style costumes, all of our characters speak and interact in character.
At Real Hero Parties, we want to stick to what we do best -- Entertaining! Therefore, we do not offer all of these additional services. If you are in need of a yard design, face painter, ballon artist, or photographer, you can add those onto our packages. However if you need a party planner, a decorator, a bakery, bounce house, event rental service, or event location, we do not offer those services in-house. Feel free to ask for our trusted vendors list for these services when you book!
DO YOUR ENTERTAINERS ACCEPT TIPS?
While our contractors are well-paid for their positions, gratuities are allowed and encouraged if you've received exceptional service. If you have two or more entertainers at your event, any gratuity will be split evenly between them. If you need to use your credit card to leave a tip, don't hesitate to contact us and we will help get that processed!
You can book your event as early as you wish! Some choose to book their events 4-6 months in advance, while others prefer to wait until 2-4 weeks before the event. Booking earlier is more likely to result in being able to book your desired character, time, and date without conflict, so we encourage you to book as early as possible. Booking requests received within 7 days of the event will incur a late booking fee. Late booking fees are a minimum of $25 and vary based on the desired character, number of characters, distance to the event, and length of time between the request and the event date.
We absolutely LOVE cosplay, cosplayers, and the cosplay community. In fact, some of our entertainers cosplay and work with volunteer agencies that bring cosplayers to charity events and hospitals. The biggest differences between a cosplayer and a Real Hero Parties entertainer are character accuracy and training. Cosplay has an emphasis on fun, creativity, and body positivity - which we, too, are huge fans of! But our goal at Real Hero Parties is to ensure that when we send out our characters to events, we are using entertainers who can embody screen accuracy in attitude, costuming, and appearance and who are trained as children's entertainers.
We are happy to accommodate any reasonable number of children at every event. If you plan to have more than 10-12 children at your event, we recommend adding additional characters to ensure that we are able to fit all of the entertainment into your party time! Regardless of how many children will be attending, please be sure to give us an accurate count ahead of time so that we can ensure that your entertainer has a proper amount of party materials! If your event will have 20-25+ children in participation, know that our games are not designed to be played on that scale and we will need to discuss alternative entertainment for your event.
Part of the nature of a small, local business is limited administrative staff. Our team is dedicated to ensuring that each booking is done with excellence and minimal errors. For this reason, we do most of our communication prior to the week of the event via email and text. This ensures a written record of requests made and minimizes miscommunications so that having characters at your event can be a stress-free process. If you have questions prior to booking that cannot be handled via email and have not been answered on our FAQ page, please use the form below to request a scheduled phone call during our weekday hours and our team will reach out to you. If you have questions regarding an existing booking, feel free to email, text, or call and you will be given priority attention.
All of our games are fairly gender-neutral and are enjoyed by boys and girls alike! Our Create-Your-Own Superhero craft comes with male and female options by request, and we offer female heroes in addition to our male characters! Want something a little more girly? Why not add a singing princess from our sister company, Royally Fun Parties, and really thrill your guests?!
There are certainly many differences, but the most notable difference is the attention to excellence and safety. Some 'character companies' are actually booking agencies. They receive your request and post the gig on Craigslist, where any person with a costume can accept the party and show up at your house. At Real Hero Parties, we provide high quality character costumes to our fully background checked cast members, so the biggest qualifiers for our entertainers are being fun, safe, and great with kids!
Our pricing already has many discounts built in. For example, rather than paying a flat hourly rate per character, our rates are discounted automatically when you add additional time or character entertainers. We also have a discount built into our add-on price for balloon twisters and face painters when they are booked with a costumed character. In addition to our already great rates, we offer a Real Hero discount of 10% off package pricing to families of military & first responders as our way of saying "Thank You for all you do!"
We understand that life can be unpredictable at times! In the event of inclement weather or personal emergency, we will be happy to work with you to reschedule your event for another time and date. Cancellations, however, will be handled on a case-by-case basis. Your deposit is refundable up to 14 days prior to the event.
We ask that changes be made as far in advance as possible in order to prevent scheduling conflicts, but we are happy to change the activities, add time to the party package, add a second performer, or change the time altogether if we are able to do so.
All changes are subject to availability.
There are many charities which are near and dear to our hearts at Real Hero Parties, and each year we choose several events to be a part of on a volunteer or discounted basis. If you would like to submit your event for consideration, you may do so using the BOOK NOW button at the top of this page, and selecting the appropriate booking type. This process includes vetting the charity so that we can determine need and ensure that the donated events are truly ones who could not have us out otherwise.
As a team, we always prefer to err on the side of transparency with our customers. For this reason, we prefer not to work with booking agents who may or may not follow our policies or share our values. In rare instances, we will make exceptions to work with trusted booking agencies, however a surcharge will apply to any events that do not allow us to pass on our company information to or communicate with the end customer. We feel that these policies offer the best protection to our company, our brand, our entertainers, and the end customer.
Real Hero Parties is locally owned and operated, meaning we have had the opportunity to personally interview, vet, and train each entertainer before we ever send them to an event.
We are always on the lookout for new talent to add to our superhero team. If you think you're up to snuff, submit an application! Entertaining not your thing? Like us on Facebook or follow us on Instagram to keep up with us, and be sure to tell your friends!
Please select the appropriate link to check availability for your event.
If you have further questions about our process, you may ask using the form below. Thank you!